Wellness Experience Pilates

by William Henry

405 N Central Ave

Belmont, NC 28012

704-741-3200

Client Agreement & Studio Policies

Welcome to Wellness Experience Pilates! We’re so happy to have you in the studio. To ensure a safe and positive environment for everyone, please review and sign the agreement below.

1. Waiver & Liability Release

I acknowledge that participation in Pilates classes involves physical activity and the risk of injury. I voluntarily assume full responsibility for any risks, injuries, or damages that may occur during or after participation.

I release Wellness Experience Pilates, its instructors, and staff from any liability for personal injury or loss of property.

2. Class Packages & Subscriptions

All packages and subscriptions are non-transferable and non-shareable.
All class packages and pop-ins have a set expiration date (outlined at purchase).
Subscription members may use their allotted credits at their discretion during the billing period, including booking classes back-to-back or spacing them throughout the month.
Subscription members may not book classes outside of their current subscription billing period.

3. Cancellation Policy

12-hour notice is required for all class cancellations.
Cancellations made less than 12 hours before the scheduled class will be charged in full (no credit returned).
This policy ensures fairness to our instructors and other clients.

4. Refund Policy

All sales are final. We do not offer refunds on classes, packages, or subscriptions.
Exceptions may be made in cases of medical emergency (with documentation), at the discretion of management.

5. Subscription Termination & Account Freeze

Subscriptions operate run month-to-month form the date of purchase and will auto-renew each billing cycle unless canceled at least 14 days before prior to the next billing date or a cancellation fee of $25 will be assessed.
Cancellations be processed via phone 704-741-3200 (Option #2) or email to support@williamhenrywellness.com
Instructors are unable to process verbal cancellation requests.
Class credits are valid only within the active billing period and do not roll over to the following month if unused.
Subscriptions can be frozen for a maximum period of 1 month.

6. Lateness & No-Shows

Clients arriving more than 10 minutes late may not be permitted to join.
No-shows will be charged as if the class was attended.

7. Studio Etiquette

Please arrive on time, silence your phone, and be respectful to fellow clients and instructors.
Wear grip socks and appropriate activewear.
Clean equipment after use with the provided supplies.

8. Health & Medical Information

Please inform your instructor of any injuries, medical conditions, or limitations before class.

9. Agreement

By signing below, I confirm that I have read, understood, and agree to the above policies. I agree to participate at my own risk and release Wellness Experience Pilates by William Henry from any liability.